Privacy Policy

Introduction

VenueBoost Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp ordering platform service. We believe transparency builds trust, and we want you to understand exactly how we handle your data.

Information We Collect

Information You Provide

• Account Information — Name, email address, business name, phone number, and WhatsApp number
• Business Information — Business type, address, logo, branding preferences, and catalog content
• Product Information — Menu items, prices, descriptions, and images you upload
• Payment Information — Billing details and subscription information (securely processed through third-party providers)

Information Automatically Collected

• Usage Data — How you use our platform, features accessed, and time spent
• Device Information — IP address, browser type, operating system, and device identifiers
• Analytics Data — Order patterns, catalog performance, and business metrics
• Log Data — Server logs, error reports, and system activity

How We Use Your Information

Primary Uses

• Provide and maintain our WhatsApp ordering platform service
• Process orders and facilitate communication between you and your customers
• Generate analytics and insights for your business
• Provide customer support and technical assistance
• Process payments and manage subscriptions

Secondary Uses

• Improve our platform and develop new features
• Send important service updates and notifications
• Detect and prevent fraud or security issues
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We Share Information With:

• Service Providers — Third-party companies that help us operate our platform (hosting, payment processing, analytics)
• Business Partners — Integration partners when you choose to connect third-party services
• Legal Requirements — When required by law, court order, or to protect our rights
• Business Transfers — In connection with mergers, acquisitions, or sale of assets

We Do NOT:

• Sell your personal information to third parties
• Share customer order data with other businesses
• Use your data for advertising to your customers
• Access your WhatsApp messages or conversations

Data Security

We implement industry-standard security measures to protect your information:

• Encryption — Data encrypted in transit and at rest
• Security Audits — Regular audits and penetration testing
• Access Controls — Strict access controls and employee training
• Secure Infrastructure — Secure data centers with 99.9% uptime
• Backups — Regular backups and disaster recovery
• Monitoring — 24/7 security monitoring and alerts

Your Privacy Rights

You Have the Right To:

• Access — Request a copy of your personal information
• Correct — Update or correct inaccurate information
• Delete — Request deletion of your personal information
• Export — Download your data in a portable format
• Restrict — Limit how we process your information
• Object — Opt out of certain types of processing

Exercising Your Rights

To exercise these rights, contact us at privacy@waveorder.app or through your account settings. We will respond to requests within 30 days.

Data Retention

• Active Accounts — We retain your data while your account is active
• Closed Accounts — Data is deleted within 90 days of account closure
• Legal Requirements — Some data may be retained longer if required by law
• Analytics Data — Aggregated, anonymized data may be retained for business insights

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place and comply with applicable data protection laws.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use of the service after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related questions or concerns, contact us:

• Email — privacy@waveorder.app
• Address — Sami Frashëri Street, Tiranë, Albania
• Company — VenueBoost Inc.