A person, not a ticket
Write to us. We write back
Questions about WhatsApp ordering, help setting up your catalog, a demo to schedule — send a message and we'll get back to you within 24 hours.
Message sent successfully!
Thank you for reaching out! We've received your message about “General Question” and our team will review it carefully.
Send us a message
Fill out the form below and we'll get back to you within 24 hours
What happens next?
- We'll review your general question inquiry within 24 hours
- You'll receive a detailed response at
- Check your email for a confirmation message
Before you write
Most answers are already here
Ten questions, no waiting.
The FAQ below covers setup, plans, WhatsApp numbers and what happens to your data. If the answer is there you will have it now rather than tomorrow — and if it is not, the form is at the top of the page.
Frequently asked questions
Everything you need to know about WaveOrder.
What industries does WaveOrder support?
WaveOrder is built for restaurants, cafes, retail stores, grocery shops, jewelry stores, florists, salons & beauty studios, and Instagram sellers. Each business type gets a tailored storefront experience with features designed for their specific needs.
Do I need WhatsApp Business API?
No! WaveOrder works with your regular WhatsApp or WhatsApp Business app. Orders come directly to your existing number without any API setup, verification, or per-message fees.
How do customers place orders?
Customers browse your mobile-optimized storefront, add items to their cart, and place an order via WhatsApp or directly through your store. You receive the order instantly and can manage it from your admin dashboard.
What are the plans and pricing?
Four self-serve plans, plus Scale for chains. Starter ($49/mo, or $41/mo yearly) — 1 store, up to 50 products. Pro ($99/mo, or $82/mo yearly) — unlimited products, delivery & dispatch, live order dashboard and analytics. Growth ($199/mo, or $165/mo yearly) adds the retention toolkit: coupons, upsells, loyalty, reorder, WhatsApp campaigns and abandoned-checkout recovery. Business ($399/mo, or $332/mo yearly) — 3 locations (with an extra-location add-on), team roles, 2FA, advanced reports and a custom domain. Scale is custom-priced for 20+ locations with integrations, API and dedicated support. Every plan includes a 14-day free trial.
Can I use this with my Instagram bio link?
Absolutely! WaveOrder is perfect as a link-in-bio store. Share your catalog link in your Instagram bio, stories, or posts. Followers can browse your products and order directly through WhatsApp.
What payment methods are supported?
Customer checkout in WaveOrder is set up for cash when the order is delivered or picked up (or when a service is completed), depending on your business type. You arrange payment directly with your customer. We don't take a commission on your sales. Your WaveOrder subscription is billed separately through Stripe.
Can I manage multiple stores?
Yes — multi-location starts on the Business plan, which includes 3 locations, with an extra-location add-on beyond that (Scale covers 20+ for chains). Create separate catalogs for different locations, brands, or product lines — each with its own link, branding, and settings, plus a combined multi-location dashboard.
What features are included?
All plans include WhatsApp ordering, mobile-optimized storefronts, custom branding, CSV product import, multi-language support, and analytics. Higher plans add delivery scheduling, inventory management, team collaboration, custom domains, and REST API access.
How quickly can I get started?
Most businesses set up in one sitting and take their first real WhatsApp order the same day. Just sign up, add your products (manually or via CSV import), connect your WhatsApp number, customize your branding, and share your link. No technical knowledge required.
Do you support multiple languages?
Yes. Your storefront is available in English, Albanian, Greek and Spanish, so your customers can browse in the language they prefer.