Help Center & Resources

How quickly can I set up my WhatsApp ordering system?

Most businesses have their catalog live within 30 minutes using our setup wizard. You can add products manually, upload via CSV, or integrate with existing systems. The platform guides you through each step with live previews.

Do I need WhatsApp Business API?

No! WaveOrder works with your regular WhatsApp or WhatsApp Business number. Orders come directly to your existing WhatsApp without any expensive API setup or monthly fees.

What's included in the Starter plan?

The Starter plan ($19/month) includes up to 50 products, 1 store/catalog, basic WhatsApp orders, mobile catalog, manual product entry, basic branding, CSV import, and basic order analytics. Perfect for getting started.

Can I import my existing menu?

Yes! You can upload your menu via CSV file, add items manually through our dashboard, or use our API for advanced integrations. We also provide sample CSV templates to get you started quickly.

How do customers place orders?

Customers browse your online catalog, select items, and click 'Order via WhatsApp'. This opens WhatsApp with a pre-formatted order message ready to send to your business number.

What information do I receive with each order?

You receive formatted WhatsApp messages with customer details, order items with quantities and prices, delivery preferences, payment method, special requests, and total amount.

Can I track order status?

Yes! Use your dashboard to update order status (confirmed, preparing, ready, delivered) and customers can see updates. You can also send status updates via WhatsApp to keep customers informed.

How do I handle delivery and pickup orders?

Configure delivery zones, fees, and estimated times in your settings. Customers can choose delivery or pickup when ordering. You'll receive all delivery details including addresses in the WhatsApp message.

Can I invite team members to help manage orders?

Yes! WaveOrder supports multiple team members with different roles (Owner, Manager, Staff). Invite team members via email and assign appropriate permissions for order management and catalog updates.

What are the different user roles?

Owner has full access, Manager can manage products and orders but not billing/settings, and Staff can view and update order status. Each role is designed for restaurant team collaboration.

How do I manage inventory?

Toggle items on/off when out of stock, set stock levels for tracking, and get low stock alerts. Your team can update inventory in real-time through the dashboard or mobile app.

How can I customize my catalog's appearance?

Upload your logo, set brand colors, choose themes, customize the layout, and add your business information. Your catalog will maintain your brand identity across all customer touchpoints.

Can I use my own domain name?

Yes! Pro plans include custom domain support. You can use yourrestaurant.com instead of waveorder.app/yourrestaurant for a more professional appearance.

How do I organize my menu categories?

Create unlimited categories, set display order, add category descriptions and images, and organize products logically. Customers can easily browse through well-organized menus.

What payment methods can I accept?

WaveOrder is set up for cash when orders are delivered or picked up (or when appointments or sessions are completed). You coordinate payment directly with customers. Additional payment methods may be offered in the future.

Are there any commission fees?

No! WaveOrder doesn't charge commission on your orders. You pay only the subscription fee and keep 100% of your order revenue.

Can I change or cancel my plan anytime?

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account settings. Changes take effect at the next billing cycle.